The latest version of Windows, Windows 11 24H2, is still experiencing some issues. As a result, we have decided to continue shipping XMG laptops and desktop PCs with Windows 11 23H2 for the time being, which will continue to receive updates and security patches from Microsoft. However, for those eager to access the latest features, the update to 24H2 can be manually triggered at any time. The reasons behind this decision, along with details of the current issues, are outlined in the following article.
Introduction
Windows 11 was launched in 2021 and has since received major updates roughly once a year—the latest being Windows 11 24H2. These updates are named after the release year, such as ‘23H2’ for the second half of 2023. While they often introduce new features, as with all major software updates, they can also bring new bugs or compatibility issues. This is why reports of related problems frequently surface following a release.
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Users can manually trigger a major update after its release. Later, it will be automatically offered via Windows Update. However, there is no immediate urgency to update, as Microsoft continues to provide security updates for older versions. A full overview of supported versions and their end-of-support dates can be found here:
- Windows 11 Home und Pro – Microsoft Lifecycle [microsoft.com]
Windows 11: Current status at XMG & SCHENKER
We are currently pre-installing version 23H2, including all security updates up to a specified cut-off date. Once users power on their desktop PCs or laptops, further security updates will be installed. Windows Update then continuously and automatically provides all additional updates.
Users can opt to upgrade to version 24H2 on their own.
Windows 11 24H2
The latest version, Windows 11 24H2, was released on October 1st 2024. Since then, various headlines and concerns have emerged, prompting some users to hesitate before updating. Here, we summarise our current perspective on the most significant points:
Issue | Status | Comment |
| System crashes related to Intel Smart Sound drivers | Solved | Only affects older versions of the Intel Smart Sound driver. The issue has been resolved by a driver update (version 10.30.00.5714 or newer). |
| Issues with fingerprint sensors | Affects only a few devices; in progress | Some devices have problems with fingerprint sensors after unlocking. Microsoft recommends a firmware update as a possible solution. Fingerprint sensors are only integrated in a few older laptops from XMG & SCHENKER. Most current models support biometric login via the “Windows Hello”-enabled webcam, which is not affected by this problem. |
| Incompatibility with anti-cheat engines of some PC games | In progress | Will most likely be solved by updating the anti-cheat drivers in the respective games. For online games that are still actively supported, the updates are expected to be rolled out soon. |
| Incompatibility with SSDs from Western Digital | Apparantly solved | There have been reports of blue screens in connection with certain Western Digital SSDs (source). In the meantime, Sandisk (owner of Western Digital) has provided a firmware update (source). This update must be installed before installing Windows 24H2 if possible. |
| Deactivation of Microsoft’s ‘Recall’ feature | No need for action |
Beyond these larger issues, there are also minor incompatibilities affecting certain users. For example, there have been reports of difficulties with the ‘Safe Exam Browser’ used by educational institutions. Microsoft provides a full list of known issues on their website:
- Windows 11 24H2 knows issues and notifications [microsoft.com]
When will XMG & SCHENKER switch to 24H2?
We are closely monitoring the situation and waiting for the main issues, particularly those affecting Western Digital SSDs and certain fingerprint sensors, to be resolved. For the time being, we are continuing to ship systems with Windows 11 23H2, but users can easily upgrade to Windows 11 24H2 if they wish.
Your feedback
If you have any questions or concerns about the new Windows versions or our pre-installations, please let us know. Feel free to send us an e-mail or post a comment on Reddit or on our Discord-Server. We look forward to your feedback!